Close

Cancellations

PLEASE NOTE – if you are ordering a cut carpet (not including remnants), specially altered or designed flooring or non-standard textile changes on Sofas these items cuts, coloration or recovering made are understood to be to your specification and as such, are exempt from the Distance Selling Regualtions.


If you wish to cancel your order before delivery please let us know as soon as possible. If the goods have not been cut to your size we will cancel your order and refund full payment via your chosen payment method.


If the goods have already been cut we may still be able to cancel the delivery, however, you will still have incurred a re-stocking fee to cover the costs associated with a customer specified special order. This re-stocking fee will be 25% of the purchase price of the goods. The balance of the account minus the re-stocking fee will be refunded via your original payment method.