All deliveries are automatically signed for as “delivered in good condition”. If the outer wrapping is damaged/ripped past the last layer before the product please sign for it as damaged. If the outer wrapping is damaged it is more than likely the goods will still be in a suitable condition but we can not accept a claim if the goods are not signed for as damaged.
Any damaged or shortages must be reported to us in writing (email is acceptable) within 7 calender days of the date of the delivery being received. We can not accept any claim for damage or shortages after 7 days.
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Moseley Carpets Limited February 2018